Nextiva Acquires Simplify360 to Assist Your Enterprise Develop

• Nextiva and Simplify360 are becoming a member of forces to assist companies reduce down on apps, increase workforce productiveness, and ship superb experiences for his or her clients.
• Simplify360’s expertise will assist Nextiva convey its “one workspace” imaginative and prescient to market sooner.
• The acquisition expands Nextiva’s core choices to incorporate social media, repute administration, dwell chat, and helpdesk CRM.

Managing all of the conversations that gas your corporation simply received simpler! Nextiva has acquired Simplify360, an AI buyer expertise platform based mostly in India. Simplify360 makes use of AI and automation to assist over 5,000 world companies seamlessly ship world-class buyer help throughout a number of channels, together with e mail, dwell chat, social media, on-line evaluations, and e-commerce. 

Superb help throughout on-line channels is now desk stakes: it’s a deciding issue for patrons when partaking with a model and expectations are solely rising. However companies are having a tough time maintaining. Groups are juggling a number of functions, conversations are in silos, and the shopper journey is fragmented. This results in annoyed groups and sad clients. 

From day one, Nextiva’s imaginative and prescient has been to convey collectively all of your conversations and collaboration instruments in a single place, from voice, textual content, e mail, workforce chat, and conferences, and the one functions related to all of your information and contacts. Nextiva has developed the way forward for simplified enterprise communications: one platform, one workspace, zero friction. 

With the addition of Simplify360’s social media, repute administration, dwell chat, and helpdesk CRM, Nextiva goals to turn out to be essentially the most sturdy end-to-end enterprise communications platform that permits groups to do extra and ship superb experiences for patrons alongside the way in which. 

Beginning at present, Nextiva clients will acquire entry to Simplify360’s choices, together with: 

• Social media – All-in-one social suite for publishing, listening & extra
• Status administration – Finish-to-end overview administration in a single place
• Stay chat –  Present real-time help to your clients 
• Helpdesk CRM  – Streamline buyer help with an organized and environment friendly system for managing requests and points 

And the perfect half? Clients can sit up for a full integration of those options into Nextiva’s platform within the close to future.

“Our mission is to stage the enjoying discipline so companies of all sizes can compete with the large tech corporations, and ship superb experiences for his or her clients and groups,” mentioned Tomas Gorny, Co-founder and CEO of Nextiva. “No extra time wasted toggling between a number of functions – Nextiva retains groups productive and related with clients, colleagues and distributors from wherever they’re on the planet.” 

The acquisition additionally opens the door for Nextiva to broaden into the Asia-Pacific market, as we proceed to develop and help extra companies globally.