In October 2021, Twilio introduced that it will likely be sunsetting the Zipwhip model and its SMS platform and, if nothing is finished, all textual content historical past, performance, and contacts can be completely misplaced and erased. And since Zipwhip is not accepting new prospects, their 30,000 estimated prospects who depend upon the platform—and maybe your group—can be in a dilemma in late 2022.
With Twilio shutting down textual content messaging providers, small and medium-sized enterprises will need to flip to reliable, turnkey enterprise textual content messaging suppliers.
Like Twilio, you possibly can ship enterprise textual content messages – and extra – with NextivaONE, the brand new enterprise software program from Nextiva. NextivaONE empowers you to ship enterprise textual content messages out of your PC, laptop computer, pill, or cellphone—no matter gadget you’re utilizing on the time. So, as an alternative of counting on solely a smartphone app, now you can ship enterprise textual content messages proper out of your laptop with ease.
And if you’re prepared to maneuver past voice and textual content messaging, Nextiva’s received you lined.
Twilio is shutting down Zipwhip textual content messaging. Hold communication flowing with NextivaONE.
With NextivaONE, your organization has entry to quite a lot of messaging options that make it tremendous simple to achieve out and have interaction with prospects. NextivaONE contains customizable SMS, e-mail surveys, sensible automated workflows, clever reporting, and extra – all from one user-friendly platform. And that’s just the start!
NextivaONE helps consolidate all group and buyer communications right into a single platform to streamline data sharing, group collaboration, and communication so your organization has a whole document of buyer interactions.
Why NextivaONE is greater than a cheap textual content messaging service various to Zipwhip…
- Use one platform to speak with prospects utilizing their most popular methodology, together with cellphone, SMS, chat, and e-mail.
- Enhance group effectivity and knowledge sharing with centralized doc sharing
- Ship surveys to prospects robotically after every interplay to collect suggestions.
- Strengthen your ties with prospects by sharing buyer conversations and notes throughout the group.
- Get monetary savings and scale back the variety of purposes wanted to get your work executed.
- Simplify duties with enterprise-grade workflow automation options
Prime 3 options for enterprise house owners to like about NextivaONE:
1. Threaded Conversations
With the assistance of our Threaded Conversations performance, you can begin a dialog with a buyer and look at all of their interactions in a single spot. Voicemail transcripts, surveys, emails, texts, calls, texts, and notes out of your calls are all threaded collectively into a gradual movement.
Think about with the ability to discover your whole buyer contacts in a single place – no matter whether or not they name, textual content, e-mail, or go away a voicemail for you. Companies can have a single dialog throughout all channels – no extra switching between e-mail, Slack, Zoom, Asana, and different purposes to do your work.
With only one device, our new software program may also help companies of any dimension improve group productiveness and create outstanding, partaking buyer experiences. There can be no extra obstacles or product silos, simply the power to complete your work swiftly.
2. Voicemail Transcriptions
Learn and reply to voicemails with the benefit of textual content messages. With Nextiva’s voicemail transcription, you don’t want to show off your music to learn that voicemail. It’s out there in textual content format proper contained in the threaded dialog. Reply instantly by textual content message with out skipping a beat or hopping off that different name you might be on.
3. Name Pop
Name pop is a software program performance that immediately shows caller data in your display when a caller calls in. Earlier than you even decide up the cellphone, you possibly can see who is looking and very important data from their profile, together with their most up-to-date sentiment rating.
Hold communication flowing with NextivaONE
With NextivaONE, you might have entry to the assets required to arrange an efficient contact administration system. It’s now solely a matter of saving your enterprise contacts, taking thorough assembly notes within the buyer profile, and making cellphone calls.
Are you able to streamline your buyer data? Discuss to one in all our consultants to get began right now.
